Privacy Policy

Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last updated: January 15, 2025

Introduction

Voldeluxe Travels ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book travel through our platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Name, email address, phone number, and mailing address
  • Date of birth and passport information for flight bookings
  • Payment information (credit card details, billing address)
  • Travel preferences and special requirements
  • Emergency contact information

Automatically Collected Information

  • IP address, browser type, and operating system
  • Pages visited on our website and time spent on each page
  • Referring website and search terms used
  • Cookies and similar tracking technologies

Third-Party Information

  • Information from airlines, hotels, and other travel partners
  • Social media information when you connect accounts
  • Credit verification and fraud prevention data

How We Use Your Information

Service Provision

  • Process flight bookings and reservations
  • Communicate about your travel arrangements
  • Provide customer support
  • Issue tickets and travel documents

Business Operations

  • Improve our website and services
  • Analyze usage patterns and preferences
  • Prevent fraud and ensure security
  • Comply with legal requirements

Marketing (with consent)

  • Send promotional offers and deals
  • Personalize travel recommendations
  • Conduct market research
  • Send newsletters and updates

Legal Compliance

  • Meet regulatory requirements
  • Respond to legal requests
  • Protect rights and safety
  • Resolve disputes

Information Sharing and Disclosure

Travel Partners

We share necessary information with airlines, hotels, and other travel service providers to complete your bookings.

Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as payment processors, IT support, and marketing services.

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of our company, customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

Data Security

Encryption

256-bit SSL encryption for all data transmission

Secure Storage

PCI DSS compliant data storage systems

Access Control

Limited access to personal information

Staff Training

Regular privacy and security training

Your Rights and Choices

Access and Update

You can access and update your personal information through your account or by contacting us directly.

Marketing Communications

You can opt out of marketing communications at any time by clicking unsubscribe links or contacting us.

Data Deletion

You can request deletion of your personal information, subject to legal and business requirements.

Cookies

You can control cookie settings through your browser preferences, though some features may not work properly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Phone
844-864-7175
Email
privacy@voldeluxe.com
WhatsApp
Chat Support

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Questions About Our Privacy Policy?

Our privacy team is here to help. Contact us with any questions or concerns.