Terms of Service

Terms of Service

Please read these terms carefully before using our services.

Last updated: January 15, 2025

1. Acceptance of Terms

By accessing and using the Voldeluxe Travels website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") constitute a legally binding agreement between you and Voldeluxe Travels.

If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Description of Services

Voldeluxe Travels provides travel booking services, primarily focusing on flights between the USA and India. Our services include:

  • Flight booking and reservation services
  • Travel consultation and planning assistance
  • Visa assistance and documentation support
  • Travel insurance recommendations
  • Customer support for travel-related issues
  • Group and corporate travel coordination

We act as an intermediary between customers and airlines, hotels, and other travel service providers. We are not the actual provider of transportation or accommodation services.

3. User Obligations and Responsibilities

Account Information

  • Provide accurate, complete, and current information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your account

Travel Documentation

  • Ensure valid passport and visa requirements
  • Verify all travel dates and passenger information
  • Arrive at airports with sufficient time for check-in
  • Comply with airline and government regulations

Prohibited Activities

  • Making fraudulent bookings or using false information
  • Attempting to circumvent our booking systems
  • Using our services for illegal activities
  • Interfering with other users' bookings or accounts

4. Booking and Payment Terms

Booking Process

  • All bookings are subject to availability
  • Prices may change until payment is confirmed
  • Confirmation requires full payment
  • Special requests are not guaranteed

Payment Terms

  • Payment due at time of booking
  • We accept major credit cards and approved payment methods
  • Service fees are non-refundable
  • Currency exchange rates may apply

Important Notice

Airline tickets are typically non-refundable and non-transferable. Changes may incur penalties. Please review all terms before completing your purchase.

5. Cancellation and Refund Policy

Service Fees

Our service fees are non-refundable once a booking is confirmed, regardless of changes or cancellations to your travel arrangements.

Airline Tickets

Refunds for airline tickets are governed by the specific airline's terms and conditions. We will assist in processing refund requests according to airline policies.

Cancellation Timeframes

  • 24-hour free cancellation for most bookings (where applicable)
  • Cancellations must be requested through our customer service
  • Processing time for refunds is 7-21 business days
  • Original payment method will be credited

6. Limitations of Liability

Service Limitations

Voldeluxe Travels acts as an agent for airlines and other travel service providers. We are not responsible for the actions, omissions, or defaults of these third-party providers.

Travel Disruptions

We are not liable for flight delays, cancellations, overbooking, strikes, weather conditions, or other circumstances beyond our control.

Maximum Liability

Our maximum liability for any claim shall not exceed the total amount paid to us for the specific booking or service in question.

7. Privacy and Data Protection

Your privacy is important to us. The collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection

  • Personal information for booking purposes
  • Payment and billing information
  • Travel preferences and history
  • Website usage and analytics data

Data Sharing

  • Airlines and travel service providers
  • Payment processors and financial institutions
  • Government agencies as required by law
  • Trusted service providers under confidentiality agreements

8. Governing Law and Disputes

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising under these Terms shall be resolved through:

  1. Initial attempt at informal resolution through customer service
  2. Mediation through a mutually agreed mediator
  3. Binding arbitration if mediation fails
  4. Jurisdiction in Texas state or federal courts as a last resort

9. Contact Information

For questions about these Terms of Service, please contact us:

Phone
844-864-7175
Email
legal@voldeluxe.com
Address
Dallas, TX

10. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Voldeluxe Travels regarding the use of our services and supersede all prior agreements and understandings.

Questions About Our Terms?

Our legal team is available to clarify any terms or conditions.